Cancellation Policy

You can cancel a Pulseboard, Hourline or Kitebase subscription at any time. There are no cancellation fees and no minimum term.

How to cancel

1. Sign in as the workspace owner or a billing admin.
2. Go to Settings → Billing.
3. Choose Cancel subscription and confirm.

You'll get an email confirming the cancellation and the date your access ends. If you can't sign in, email billing@techglobellc.com from the account's billing email and we'll cancel it for you within 1 business day.

Cancelling during a free trial

If you cancel during the 14-day trial, you will not be charged. Your trial ends immediately and the workspace moves to the free tier (Pulseboard) or becomes read-only (Hourline, Kitebase).

What happens after you cancel

• Your subscription will not renew. You won't be charged again.
• You keep full access until the end of the billing period you have already paid for.
• After that, the workspace becomes read-only for 30 days so you can export your data.
• After 30 days, workspace data is deleted. Billing records are kept as required by law.

Cancelling doesn't automatically refund the current period. See the Refund Policy for when refunds apply.

Reactivating

You can resubscribe at any time during the 30-day read-only period and everything will be as you left it.

Vireo Player

Vireo Player is a one-time purchase, not a subscription, so there is nothing to cancel and you will never be charged again for version 1.x.

Contact

TechGlobe LLC
1827 11th Ave, Ste 2187, Helena, MT 59601, United States
Operations: 22B, Parakum Mawatha, Malkaduwawa, Kurunegala 60000, Sri Lanka
Email: billing@techglobellc.com