Terms of Service

These Terms of Service (“Terms”) are an agreement between you and TechGlobe LLC (“TechGlobe”, “we”, “us”), a Montana limited liability company. They apply when you visit techglobellc.com or use Pulseboard, Hourline, Kitebase or Vireo Player (together, the “Products”). By creating an account, starting a trial, or making a purchase, you agree to these Terms. If you accept them for a company, you confirm you are authorised to bind that company.

1. Who can use the Products

You must be at least 18 years old and able to enter a binding contract. You may not use the Products if you are located in, or a resident of, a country subject to comprehensive US sanctions, or if you are on a US government restricted-party list.

2. Accounts

You are responsible for keeping your login details secure and for everything that happens under your account. Tell us promptly at security@techglobellc.com if you think your account has been accessed without permission. Information you give us must be accurate and kept up to date.

3. Subscriptions (Pulseboard, Hourline, Kitebase)

• Plans and prices. Plans, features and prices are listed on our Pricing page. All prices are in US dollars and exclude taxes.
• Free trials. Paid plans start with a 14-day free trial. No payment is taken during the trial. If you do not choose a paid plan, your workspace moves to the free tier (where one exists) or becomes read-only.
• Automatic renewal. Subscriptions renew automatically at the end of each monthly or yearly billing period, at the then-current price, until you cancel. We email a reminder at least 7 days before each yearly renewal.
• Price changes. We will give you at least 30 days' notice by email of any price increase. The new price applies from your next renewal after the notice period.
• Upgrades and downgrades. Upgrades take effect immediately and are charged pro rata. Downgrades take effect at the start of the next billing period.
• Cancellation. You can cancel at any time, as described in our Cancellation Policy.

4. Vireo Player licenses

Vireo Player is sold as a one-time purchase of a perpetual, non-transferable license for version 1.x, for use on up to three computers you own or control. Your use of Vireo Player is also governed by the Vireo Player End User License Agreement.

5. Payment

When you place an order on our website, we confirm it by email and send an invoice from TechGlobe LLC with a secure payment link (card or bank transfer). No payment details are collected on our order form. Payments are processed by our third-party payment providers. By providing a payment method, you authorise us and our provider to charge it for the amounts shown at checkout, including recurring charges for subscriptions. Charges appear on statements as “TECHGLOBE LLC”. If a payment fails, we may retry it and may suspend paid features until payment succeeds. Taxes such as sales tax, VAT or GST are added where required by law and shown before you pay.

6. Refunds

Refunds are handled under our Refund Policy, which forms part of these Terms. Please contact us before filing a chargeback so we can resolve the problem directly.

7. Delivery

All Products are delivered digitally. No physical goods are shipped. Details are in our Delivery & Fulfillment Policy.

8. Your content

You keep all rights to the data and content you put into the Products (“Customer Content”). You give us a limited license to host, copy, process and display Customer Content only as needed to provide and support the Products. We do not sell Customer Content or use it for advertising. You can export Customer Content at any time while your account is active and for 30 days after cancellation.

9. Acceptable use

You must follow our Acceptable Use Policy. We may suspend accounts that break it, and will tell you why unless the law or an urgent security concern prevents it.

10. Our intellectual property

The Products, including their software, design, and the TechGlobe, Pulseboard, Hourline, Kitebase and Vireo names and logos, belong to TechGlobe LLC. These Terms give you the right to use the Products, not ownership of them. You may not copy, modify, reverse engineer or resell the Products except as the law allows.

11. Availability and changes

We aim to keep the Products available at all times, but we do not guarantee uninterrupted service. We may change or improve features. If we remove a material feature from a paid plan, we will tell you in advance and you may cancel and receive a pro-rata refund for any unused prepaid period.

12. Third-party services

The Products can connect to services we don't control, such as Slack, QuickBooks or Chromecast devices. Your use of those services is governed by their own terms.

13. Disclaimers

Except as expressly stated in these Terms, the Products are provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

14. Limitation of liability

To the extent permitted by law, TechGlobe will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Products is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or US$100, whichever is greater.

15. Indemnity

If you use the Products for business, you will defend and indemnify TechGlobe against third-party claims arising from your Customer Content or your breach of these Terms.

16. Termination

You may stop using the Products at any time. We may suspend or end your access if you materially breach these Terms and do not fix the breach within 10 days of our notice, or immediately where required by law or to prevent harm. Sections 8, 10, 13, 14, 15 and 17 survive termination.

17. Governing law and disputes

These Terms are governed by the laws of the State of Montana, USA, without regard to its conflict-of-law rules. Before starting any formal proceedings, you agree to contact us at legal@techglobellc.com and give us 30 days to try to resolve the dispute informally. Any dispute that is not resolved will be heard in the state or federal courts located in Lewis and Clark County, Montana, unless your local consumer law gives you the right to bring proceedings where you live.

18. Changes to these Terms

We may update these Terms. If a change is material, we will email account holders at least 30 days before it takes effect. Continued use after the effective date means you accept the updated Terms.

19. Contact

TechGlobe LLC
1827 11th Ave, Ste 2187, Helena, MT 59601, United States
Operations: 22B, Parakum Mawatha, Malkaduwawa, Kurunegala 60000, Sri Lanka
Email: legal@techglobellc.com