Delivery & Fulfillment Policy

All TechGlobe products are software delivered electronically. We do not ship physical goods, so there are no shipping charges, customs fees or delivery addresses involved.

Subscriptions: Pulseboard, Hourline, Kitebase

• Delivery method: online access through your web browser (and, for Hourline, optional desktop apps).
• When: immediately. Your workspace is available as soon as you create an account or start a trial.
• Confirmation: we email a welcome message with your sign-in link, and a receipt for every payment.

Vireo Player

• Delivery method: the installer is downloaded from our download page; the license key is sent by email.
• When: the license key is emailed within 5 minutes of a successful payment. It is also shown on the order confirmation page.
• Activation: open Vireo, choose Help → Enter license and paste the key.

How orders are confirmed

After you place an order on our website, you receive an email confirmation with your order reference. Within 1 business day we send an invoice with a secure payment link. Subscriptions with a free trial are set up straight away and invoiced before the trial ends; Vireo Player license keys are emailed as soon as the invoice is paid.

If something doesn't arrive

Check your spam or promotions folder first. If you still don't have your welcome email or license key 30 minutes after paying, email support@techglobellc.com with your receipt or the email you paid with. We will resend it within 1 business day. If we can't deliver what you paid for, we will refund you in full.

Service area

We sell worldwide, except in countries subject to comprehensive US sanctions. Prices are in US dollars, and applicable taxes are added to your invoice based on your billing address.

Contact

TechGlobe LLC
1827 11th Ave, Ste 2187, Helena, MT 59601, United States
Operations: 22B, Parakum Mawatha, Malkaduwawa, Kurunegala 60000, Sri Lanka
Email: support@techglobellc.com