Refund Policy
Last updated October 1, 2026
We want you to be happy with what you buy from TechGlobe LLC. This policy explains when you can get a refund and how to ask for one. It is part of our Terms of Service.
Summary
| Product | Refund window | What's refunded |
|---|---|---|
| Vireo Player license ($9.99) | 14 days from purchase | Full amount, no questions asked |
| First payment of a monthly subscription | 14 days from the charge | Full amount |
| First payment of a yearly subscription | 14 days from the charge | Full amount |
| Yearly renewal | 14 days from the renewal charge | Full amount, if the product hasn't been used since renewal; otherwise pro rata for unused full months |
| Later monthly renewals | — | Not refunded; cancel to stop future charges |
Free trials
Pulseboard, Hourline and Kitebase paid plans start with a 14-day free trial, and you are not charged during the trial. Please use the trial to make sure a product fits your needs.
Other cases where we refund
- You were charged twice for the same thing, or charged after you cancelled.
- A product had an outage or defect that we could not fix within a reasonable time and that stopped you using it.
- We removed a material feature from your paid plan (pro-rata refund of any unused prepaid period).
- A refund is required by the consumer protection laws that apply to you.
When we can't refund
- Requests made after the windows above, except where the law requires otherwise.
- Accounts suspended for breaking our Acceptable Use Policy.
- Vireo Player licenses where we see clear signs of abuse, such as repeated purchase-and-refund cycles.
How to request a refund
- Email billing@techglobellc.com from the address you used to pay. Include your receipt number or license key.
- We reply within 1 business day and confirm the refund amount.
- Refunds go back to the original payment method. They usually appear within 5–10 business days, depending on your bank.
When a Vireo Player license is refunded, the license key is deactivated. When a subscription payment is refunded, the subscription is cancelled and the workspace returns to the free tier or becomes read-only.
Chargebacks
If you don't recognise a charge from “TECHGLOBE LLC” or think it's wrong, please contact us first. We can almost always resolve it faster than a bank dispute.
Contact
TechGlobe LLC
1827 11th Ave, Ste 2187, Helena, MT 59601, United States
Operations: 22B, Parakum Mawatha, Malkaduwawa, Kurunegala 60000, Sri Lanka
Email: billing@techglobellc.com