Support

How can we help?

Answers to the questions we get most often. If yours isn't here, email support@techglobellc.com and a member of the team will reply within one business day.

Pulseboard

Monitors, alerts, status pages

Hourline

Timers, budgets, invoices

Kitebase

Editor, permissions, imports

Vireo Player

Installation, playback, licenses

Billing and payments

How do I check the status of my order?: Go to Order status (linked in the footer) and enter the reference from your confirmation email with the address you ordered with. If you have an account with the same email, all your orders are listed under Your account.
Where do I find my receipts?: Every payment sends a receipt to the billing email on the account. In Pulseboard, Hourline and Kitebase you can also download all invoices from Settings → Billing → Invoices.
My payment failed. What happens now?: We retry a failed renewal 3 times over 7 days and email you each time. If all retries fail, the workspace moves to read-only until the card is updated. Nothing is deleted.
How do I change the name or tax ID on my invoice?: Update the billing details in Settings → Billing. Future invoices use the new details. To reissue a past invoice, email billing@techglobellc.com.
How do I ask for a refund?: Email billing@techglobellc.com from the address you used to pay, with the receipt number. Refunds go back to the original payment method within 5–10 business days. See the Refund Policy for what qualifies.

Accounts and subscriptions

How do I cancel my subscription?: Go to Settings → Billing and choose Cancel subscription. Only the workspace owner or a billing admin can cancel. You keep access until the end of the current billing period.
How do I export my data?: Pulseboard: Settings → Export (JSON or CSV). Hourline: Reports → Export (CSV). Kitebase: Settings → Export workspace (Markdown or PDF). Exports are available on every plan.
How do I delete my account?: The workspace owner can delete the workspace from Settings → General → Delete workspace. Data is removed from live systems immediately and from backups within 30 days.

Vireo Player licenses

I lost my license key.: Write to support@techglobellc.com from the email you used to buy and we'll resend it, usually within one business day.
I reached the limit of 3 computers.: Open Vireo on a computer you no longer use and choose Help → Deactivate. If that computer is gone, email us and we'll reset your activations.
A file won't play.: Choose Help → Report playback problem. Vireo saves a short log and the file's technical details (not the file itself) for you to email to us.

Still stuck?

Email support@techglobellc.com or use the contact form. Support hours: Monday to Friday, 09:00–18:00 UTC.